Support & FAQ
Most squalls blow over with one of these. If yours doesn't, write to us.
Your account
I forgot my password
Use Lost yer map? and we'll email a link to set a new one. The link works for one hour, once.
I never got the confirmation email
Check your spam folder, then use Resend from the banner at the top of the site or in Login & security. Mail comes from Blackwater Tides <no-reply@blackwatertides.com>.
How do I change my email, username or password?
All three live in Captain's Quarters → Login & security. A new email only takes effect once you click the link we send to it.
I think someone else is using my account
Change your password right away (that signs out every other device), then check Devices and the Ship's log. Write to us if anything looks wrong.
How do I delete my account?
In Captain's Quarters → Walk the plank. It's permanent. You can download your data first from the Ship's log tab.
The launcher & game
The launcher says it can't reach the harbour
Check your internet connection and any firewall. If you already have the game installed, you can still press Set Sail and play offline.
A download failed or the game won't start
Open the launcher's settings (the ⚙ cog) and choose Verify & repair. It re-checks every file's fingerprint and re-downloads anything damaged.
Where are my saves?
Saves are kept per pirate name on your computer. Windows: %APPDATA%\Godot\app_userdata\Blackwater Tides\saves.
How do I play with friends?
On the title screen choose Join a Crew and enter blackwatertides.com to join the public crew server. Or have one friend Host a Crew (UDP port 24565) and the rest join their IP.
What are the controls?
Press H in game for the full list. Gamepads work too.
Still lost at sea?
Write to support@blackwatertides.com. Tell us your username, what you were doing, and what went wrong. Never send us your password.